Privacy Policy

Information We Collect

We collect information through various means:

• Direct Information:
  • Account information (name, email, password)
  • Event-related information (ticket purchases, attendance records)
  • Payment information (processed securely through our payment providers)
  • Facial data (only in specific cases where you have been notified and provided consent)
• Automated Collection:
  • Cookies and similar tracking technologies
  • Device and browser information
  • Usage data and analytics
  • IP addresses and location data
• Form Submissions:
  • Registration forms
  • Contact forms
  • Event feedback forms
  • Survey responses

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent (for optional data collection and processing)
• Performance of a contract (for event registration and management)
• Legal obligations (for tax, security, and compliance purposes)
• Legitimate interests (for service improvement and security)

How We Use Your Information

We use your information to:

• Provide and improve our services
• Process your transactions
• Send you important updates about your events
• Enhance security and prevent fraud
• Comply with legal obligations

Regarding facial data specifically, we only use it for the specific purposes you've been notified about and consented to, such as event access control or security verification.

Data Storage and Localization

We store and process your data in accordance with applicable data protection laws. Your data will be processed in the region where you are located, and we implement appropriate safeguards to protect your information during transfer and storage.

Data Sharing and Third Parties

We may share your information with:

• Event organizers (for events you attend or create)
• Service providers who assist in our operations:
  • Payment processors
  • Cloud storage providers
  • Analytics services
  • Customer support platforms
• Legal authorities when required by law

We never sell your personal information to third parties. All third-party processors are bound by strict data protection agreements.

Data Retention Period

We retain your personal data for:

• Account information: Until account deletion or 1 year of inactivity
• Event data: 1 year after the event conclusion
• Facial data: Only for the duration of the specific event or as required by law
• Financial records: As required by tax and accounting laws (typically 7 years)
• Legal compliance: As required by applicable laws or legal proceedings

You can request earlier deletion of your data unless we are legally required to retain it.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for facial data processing
• Object to certain processing activities
• Request data portability
• Lodge a complaint with supervisory authorities

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage systems

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website usage and performance
• Enhance security and prevent fraud
• Improve user experience

You can control cookie preferences through your browser settings or our cookie consent banner.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes through our platform or via email.